We accept credit cards. No checks please.

cancellation policy
We require 24 hours notice= No charge
Under 24 hours notice= $20 per person
No-shows= Charged full scheduled fee

Same fees also apply to gift certificate holders. Members- we will first use any available credits to pay for your no-show and your card on file to pay for the $20 per person late cancellation fee. If you cancel within 24 hours and we are able to fill the entire slot with another appointment, you will NOT be charged the cancellation fee.

cancelling appointments
If you created an account, we prefer that you cancel online. That way, the appointment is immediately deleted from our system and has the best chance of being re-booked. If you didn’t create an account, email your therapist directly using (theirfirstname) @tinymassage.com. If you have no access to email, you can call the cart directly and leave a message for the therapist at (503) 885-4771. Just know that the therapist might not get the message until they arrive for their shift.

late arrival
The therapists work for themselves and only show up to the cart when someone has booked an appointment. In respect for everyone’s schedule, late arrivals will still be charged the full rate with no extention of scheduled treatment.

clothed vs traditional massage
If you are getting a clothed massage, we recommend wearing light clothing such as workout clothes and a low back tank top or short sleeved shirt since we might use oil on places where there is skin; arms, neck, upper back and feet. Our traditional massage is similar to a spa massage where we provide a curtain and you will be able to disrobe to your level of comfort.

service requirements
Under 18 -parent/guardian must be present or near cart. Parent must sign waiver here
Pregnant? Please be at least 13 weeks pregnant. Sign pregnancy waiver here.

Located in the heart of Alberta, noise levels can be vibrant. We welcome you to embrace and enjoy this non-traditional experience. Once inside, please help maintain the serenity by keeping voices low and to a minimum.

health conditions
Getting  a massage when you are sick is not only bad for you, but also for the therapist. When you are sick, your body needs to rest. Even though it might not seem like it, recieving bodywork is an active task. So, massage takes attention away from infection fighting. If you book a massage and start to feel sick the night before, we ask you to please cancel your appointment. Some health conditions or recent surgeries will require a doctors note before we can give you a massage. Please contact us if you have any questions.

insurance billing
We do not take insurance at this time.

booking two appointments at once
Choose the option “Side by Side” Massage. The computer will search for all available time slots with two massages together.  You can also book them each individually.

Gratuity is never expected but always appreciated by our therapists. Each therapist works for themselves even though the group shares the same website for online booking. To best match your style preference, please read the therapist bios.

do you have a membership program?
Our membership program has reached capacity! If you would like to be notified about any openings, please email us relax@tinymassage.com. To cancel your membership, please contact us.

contact us
For general questions, we prefer email:

If you encounter any problems with your massage, simply email us a message with your name, date and time of your appointment and we will see that you are taken care of accordingly. If you prefer to use our message line, please call (503) 607-4991.