payment 
We ONLY accept credit cards, there is no cash or check exchanged in the cart.

cancellation policy
We require 24 hours notice= No charge
Under 24 hours notice= $20 charge (per person)
No-shows/Late arrivals= No refund
This also applies to gift certificate holders. If you cancel within 24 hours and we are able to fill the slot with another appointment, you will NOT be charged the cancellation fee.

cancelling appointments
If you created an account, we prefer that you cancel online. That way, the appointment is immediately deleted from our system and has the best chance of being rebooked. CLICK HERE to sign in and cancel. If you didn’t create an account, leave us a message on our direct line to the cart  (503) 885-4711 to let us know you need to cancel. We only check the messages once we arrive on shift, so if possible please cancel online.

late arrival
In respect for everyone’s schedule, late arrivals will still be charged the full rate with no extention of scheduled treatment.

clothed vs traditional massage
If you are getting a clothed massage, we recommend wearing light clothing such as workout clothes and a low back tank top or short sleeved shirt since we might use oil on places where there is skin; arms, neck, upper back and feet. Our traditional massage is similar to a spa massage where we provide a curtain and you will be able to disrobe to your level of comfort.

service requirements
Under 18 -parent/guardian must be present or near cart. Parent must sign waiver here
Pregnant? Please be at least 13 weeks pregnant. Sign pregnancy waiver here.

noise
Located in the heart of Alberta, noise levels can be vibrant. We welcome you to embrace and enjoy this non-traditional experience. Once inside, please help maintain the serenity by keeping voices low and to a minimum.

health conditions
Getting  a massage when you are sick is not only bad for you, but also for the therapist. When you are sick, your body needs to rest. Even though it might not seem like it, recieving bodywork is an active task. So, massage takes attention away from infection fighting. If you book a massage and start to feel sick the night before, we ask you to please cancel your appointment. Some health conditions or recent surgeries will require a doctors note before we can give you a massage. Please contact us if you have any questions.

Insurance billing: We do not take insurance at this time.

booking two appointments at once
Choose the option “Side by Side” Massage or “Romance Pacakge.” The computer will search for all available time slots with two massages together.   

contact us
For general questions, we prefer email:
relax@tinymassage.com

If you encounter any problems with your massage, simply email us a message with your name, date and time of your appointment and we will see that you are taken care of accordingly. If you prefer to use our message line, please call (503) 607-4991.