payment and gratuities
We ONLY accept credit cards and will take payment upon arrival. There is no cash or check exchanged in the cart. Gratuity is included in our prices.

cancellation policy
We require 24 hours notice= No charge
Less than 24 hours notice= $20 charge
No-shows/Late arrivals= No refund
This also applies to gift certificate holders. If you cancel within 24 hours and we are able to fill the slot with another appointment, you will not be charged the $20 fee.

cancelling appointments
Log into your account using full site/desktop mode. Click on your name in the upper right hand corner, then choose the appointment tab. If you didn’t create an account, email or leave us a voice message at (503) 607-4991 to let us know you need to cancel.

late arrival
In respect for everyone’s schedule, late arrivals will still be charged the full rate with no extention of scheduled treatment.

clothed vs traditional massage
If you are getting a clothed massage, we recommend wearing light clothing such as workout clothes and a low back tank top or short sleeved shirt since we do use oil on places where there is skin; arms, neck, upper back and feet. Our traditional massage is similar to a spa massage where we provide a curtain and you will be able to disrobe to your level of comfort.

service requirements
Under 18 -parent/guardian must be present or near cart. Parent must sign waiver here
Pregnant? Please be at least 13 weeks pregnant. Sign pregnancy waiver here.

noise
Located in the heart of Alberta, noise levels can be vibrant. We welcome you to embrace and enjoy this non-traditional experience. Once inside, please help maintain the serenity by keeping voices low and to a minimum.

health conditions
Please advise us if you have any health conditions, allergies, recent surgeries or injuries when booking your appointment. We do not take insurance at this time.

booking two appointments at once
Choose “book”, then click on the tab “2 guests.” To use membership credit, you will need to book both the appointments using your name and email address, then in the “notes” section, write down who your guest is.

scheduling a longer massage
Select your first service, then underneath that appointment you can “+select another service.” This will link them together so that you can have a longer session. Please note: If you pick two separate therapists, you will have to get up half way through the massage and move to the other cart room.

contact us
For general questions, we prefer email:
relax@tinymassagecart.com

If you encounter any problems with your massage, simply email us a message with your name, date and time of your appointment and we will see that you are taken care of accordingly. If you prefer to use our message line, please call (503) 607-4991.